the importance in having a planner for most events big or small. I purchased the middle contract that includes most services covered by Jo and under her guidance and support throughout the planning of my wedding.
1. Jo never answered a phone call or returned one phone call.
2. When I sent Jo an email it would take several days if not weeks before I received a response.
3. I scheduled 2 appointments. 1 at her office space, for which I sent messages by text, email and phone call verifying if we were having the appointment still, with no response, then waiting 30 minutes past the appointment at the office space I finally decided to leave. Then after leaving I get a phone call that she is not going to make the appointment.
The second appointment scheduled months in advance, I get told an hour before that she isn’t going to make it. She rescheduled for three hours later 3pm then after I leave, mind you the location is 1.5 hours away from both me and her. Then I receive a message around 2pm she can’t make it and we have to reschedule. at this point I was no longer interested in her poor services.
I sent her an email firing her from being my planner then within a matter of seconds I receive a cancellation letter. Of course only stating that I will be receiving 50% of my payment for her poor to al
